Hospital Branding Blog: Consumer trends impacting healthcare marketing in 2018 have already happened
By now, we have all seen the articles, blog posts, and other content on consumer trends in healthcare marketing for 2018. From Artificial Intelligence and big data to value, there is no doubt the industry will continue to transform and consumer expectations and behavior will keep pace with the changes. And, while it’s tough to predict the future, there is a place to look and get an idea as to what will occur down the road; the rearview mirror. According to Amazon Founder, Jeff Bezos, this is often the first place he looks when predicting future trends and changes. Amazon is one of the most innovative companies on the planet, yet it was (and still is) built on a premise that is very down to earth: focusing on what’s not going to change . Bezos is frequently asked to comment on “what’s going to change in the next ten years?” His answer may surprise you. “While that’s an interesting question, I almost never get the question, what’s not going to change in the next ten y